Title:
Behavioural and Cultural Dimensions of Public Sector Bank Mergers in India: An Exploratory Factor Analysis of Employee Perceptions

Authors:
Anjali Gupta*, Netra Pal Singh, India

Abstract:

Bank mergers have come out as a fundamental approach towards improving the banking industry stability, competitiveness, and efficiency. Mergers between Public Sector Banks (PSBs) in India have caused important structural, behavioral, and cultural change, which affects the perception of employees, their experiences at work, and their flexibility to organizational change. This paper examines employees’ perceptions of mergers, behavioural changes, cultural compatibility, and future expectations.

The research design consists of primary data gathered through 349 employees of the selected merged PSBs by the use of a five-point Likert scale questionnaire. It uses behavioral and cultural compatibility model to implement the Lewin change theory. Descriptive statistics, exploratory factor analysis (EFA) and Pearson correlation analysis are applied as analytical tools.

The result shows that there are important cultural factors (conflict, shift, integration) and behavioral factors (job security, adaptation, engagement). Also, the concerns about career development, competitiveness, and quality of the services provided by employees can be called as the future perspective, which emphasizes the necessity of the effective changes management system.

DOI: https://doi.org/10.51505/IJEBMR.2026.10810