|
Title: |
|
Authors:
|
|
Abstract: Credit unions
face declining member satisfaction amid competition from fintech firms and
digital banks, creating a need to identify organizational capabilities that
sustain performance and loyalty. This study examines the effects of innovative
leadership and organizational culture on organizational performance, with
member satisfaction serving as a mediating mechanism at Credit Union Pancur
Kasih, West Kalimantan, Indonesia. A quantitative design was employed, and data
were collected from 197 members who had
maintained membership for three years and were selected through purposive
sampling. The data were analysed using Partial Least Squares Structural
Equation Modelling (PLS-SEM). The results demonstrate that innovative
leadership and organizational culture significantly influence member
satisfaction but not for organizational
performance. Member satisfaction affects organizational performance and
mediates the relationships between innovative leadership, organizational
culture, and organizational performance. These findings indicate that
leadership adaptability, empowerment, support for innovation, and a culture
combining clan, adhocracy, and hierarchy values strengthen service
satisfaction, trust, and perceived member benefits, which subsequently enhance
financial performance, service quality, and sustainable performance. This study
contributes to strategic management and cooperative literature by integrating
innovative leadership theory, the Competing Values Framework,
Expectancy-Disconfirmation Theory, and sustainable performance perspectives
within a member-owned financial institution. Practically, Credit Union managers
should align leadership innovation and cultural development with member-centred
service strategies. Future research should test the model across different
regions and examine digital competition or financial literacy as moderators. DOI: https://doi.org/10.51505/IJEBMR.2026.10725 |
|
PDF Download |