Title:
Human Resources Management as a Strategic Lever in Digital Health Transformation

Authors:
Steven V. Cates, DBA, USA

Abstract:

Digital transformation is now essential for health systems to provide care, improve efficiency, and stay resilient amid rapid change. However, in the digital era, strategic human resource management (SHRM) positions HRM as a co-architect of transformation, aligning workforce capabilities with emerging technologies. A key driver of SHRM’s strategic leverage is its digital maturity (Shahiduzzaman, 2025), meaning not simply adoption of digital tools, but the embedding of digital capabilities into SHRM strategy, governance, processes, and culture. This research examines what is occurring and not occurring in digital and AI applications in US Healthcare organizations.  Suggestions to implement and utilize digital technologies and speed the time of implementation of Artificial Intelligence Systems for the benefit of customer care and customer satisfaction is addressed.

DOI: https://doi.org/10.51505/IJEBMR.2026.1012