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Abstract: The study investigates the mediating effect of employee job dissatisfaction (EJD) on the relationship between the dimensions of organisational stress and employee turnover intention (ETI) among employees in Malaysia. A conceptual framework was developed to measure the direct relationships between the dimensions of organisational stress and employee turnover intention as well as the direct relationships between dimensions of organisational stress and mediating variable – employee job dissatisfaction. The direct relationship between mediating variable – employee job dissatisfaction and employee turnover intention were also tested. The mediating effect of employee job dissatisfaction on the relationship between the four dimensions of organisational stress and employee turnover intention were also tested (Mediation analysis). Primary research was conducted utilising an online survey questionnaire. There are 229 participants for the study. The data collected were analysed quantitatively using the SPSS 22.0 software and SPSS PROCESS version 3.5. The results confirmed the full mediation effect of employee job dissatisfaction on the relationship between all four dimensions of organisational stress and employee turnover intention among employees in Malaysia. Seven out of nine direct hypotheses were also statistically accepted. Two out of four dimensions of organisational were confirmed to significantly influence employee turnover intention while all four dimensions significantly influenced employee job dissatisfaction. There was also a direct significant relationship between employee job dissatisfaction and employee turnover intention. This study contributed to organisational stress body of research. Future studies should explore the use of CFA and SEM to test the relationship and mediating effect. |
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